Customer Service Advisor for DHL Express (Cambodia) Ltd
| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English, Chinese |
| Location : | Phnom Penh |
| Hiring : | 2 Positions |
| Closing Date : | 25th September 2015 |
| Salary : |
Negotiable
|
| Experience : | Yes |
Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information. Currently, we are seeking applicant to fill the positions of:
- Customer Service Advisor
- Accept and register bookings for DHL services.
- Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
- Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.
- Handle daily cash sale and reporting.
- Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required.
- Fluent in Speaking/Reading/Writing English and Chinese is a must.
- Must be confident, reliable, friendly, flexible and people-oriented.
- Must have good typing skills (at least 40 wpm - preferable).
- Must able to work in a fast pace environment.
- Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable)
- Experience in Customer Contact Center is an asset.
Closing Date: 25 September, 2015 by 5:30 p.m
Interested candidates should submit their application at our DHL Express (Cambodia) Ltd. office by using the contact details below.
Shall you have any inquiries regarding the post. Only short listed candidates will be notified.
Thanks, From Khmer Online Jobs Team
| Company : | DHL Express (Cambodia) Ltd |
| Contact Name : | DHL Express (Cambodia) Ltd. |
| Website : |
http://www.dhl.com |
Our company, DHL Express (Cambodia) Ltd, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations. Visit our website www.dhl.com for more information.
